If you have any other questions, please do not hesitate to let us know and we would be glad to help you.
Thank you for contacting Garmin.
It would be our pleasure to help you.
As for your situation, we advise you to set up a Return Material Authorization(RMA) for a DOA return which does not cover failures due to abuse, misuse, accident or unauthorized alterations or repairs. Please also leave credit card details in RMA form.
Meanwhile, we will format all the data in your unit, so please back up all your necessary data from your unit before it is sent back to be repaired.
Such repairs or replacement will be made no guarantee that users’ own accessories (ex. screen protector membrane) will be returned in the original condition.
Please remove your own accessories if you want to keep them.
And the normal repair process will take about 5-7 business days upon receiving your unit.
Before shipping the unit to Garmin, please make sure that you have completed the following:
1. Fill out (Typing, please) the attached RMA Form
2. Return the device with the RMA form to the following address: